Know your customer policies aim to prevent and combat identity theft, money laundering, financial fraud and terrorist activity.
Our Trading platform aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls.
In order to verify your account we kindly request that within 48 hours of funding your account, to send us the required documents, either a PDF or JPEG file, by email
to: our contact center
They are kept in an internal server and only the accounting department has access to these documents. The following is a listing of the required compliance documents:
1. A colored copy of an official Identification document: Driver’s license, passport, etc. Containing: Full name and up to date photo, date of birth, current address, date of expiry. All the edges must be visible and the document must be in color.
2. A colored copy of Proof of Address: A Bill (Phone/ Bank/ Utility/ Insurance) containing: full name, current address, date of issue. Please make sure the bill is of the past three (3) months. Any older bills will not be approved.
3. If you deposit funds into your account using a credit/debit card, we require a color copy of the front and back of it. Front copy should include: Full name, the first six (6) and last four (4) digits (Please cover the middle six (6) digits), expiry date. Back copy should include: Your signature (Please cover the CVV code).
Credit Card copies without a signature will not be approved.
4. Signed Declaration of Deposit document.
As part of a standard procedure, any client using a credit / debit card, is obligated to provide a signed Declaration form in order to confirm his/hers transactions. You will receive a link in your inbox, that will enable you to sign this document online.
Sign the declaration of deposit next to the transaction details and at the bottom of the page. Please try to make the signature as similar as the one you have on your Identification Document or Credit Card back.
Once your documents have been approved, you will receive an e-mail confirmation. Please note that if you use a new credit/debit card, you will be requested to send a new color copy of the card as soon as possible and sign a new declaration form electronically.
Throughout your trading experience with us, feel free to contact us at support center, with any requests or issues you may have.